Refund policy

Our 60 Days Satisfaction Guarantee

At Vyve, we stand behind our products with complete confidence. We want you to be thrilled with your results, which is why we offer a 60 days satisfaction guarantee on all purchases.

If you don't see visible improvements in wrinkles, energy levels, and skin radiance within 60 days, we'll work with you to make it right. We're here to help, and most issues can be resolved quickly by reaching out to our customer support team.

REFUND POLICY

Eligibility Requirements

To be eligible for a refund, all of the following conditions must be met:

1. Contact Requirement
You must contact our customer support team at support@vyveco.com within 60 days of your original purchase date to request a refund authorization. We're here to help resolve any concerns you may have.

2. Return Authorization
You must receive a Return Authorization (RA) number from our team before initiating any return. This helps us process your refund quickly and ensures your return reaches the right department.

3. Timeframe
Refund requests must be initiated within 60 days of the original purchase date.

4. Product Condition
Due to health and safety regulations, we cannot accept returns on opened, used, or consumed supplement products. This policy protects all our customers and complies with FDA guidelines for consumable goods.

Refund Method

All approved refunds will be issued as store credit to your Vyve account. Store credit can be used toward any future purchase on vyveco.com and never expires.

Please note: We do not offer cash refunds or refunds to your original payment method. All approved refunds are processed as store credit only. This policy allows us to maintain competitive pricing while still offering our generous 60 days guarantee.

Non-Refundable Items

The following items are not eligible for refund or return:

  • Opened or used supplement products (consumable goods)
  • Products purchased more than 60 days ago
  • Products without proof of purchase
  • Products damaged due to misuse or negligence
  • Sale or clearance items marked "Final Sale"
  • Digital products or downloadable content

RETURN SHIPPING POLICY

Return Shipping Costs

Customers are responsible for all return shipping costs. We do not provide prepaid return labels.

We recommend using a trackable shipping method and purchasing shipping insurance for valuable returns. Vyve is not responsible for packages lost or damaged during return transit.

How to Return Your Order

Step 1: Contact Us First

Email support@vyveco.com with:

  • Your order number
  • Reason for return
  • Clear photos (if reporting damage or defects)

Our team will review your request within 2-3 business days.

Step 2: Receive Your Return Authorization

If approved, you will receive a Return Authorization (RA) number via email with detailed return instructions.

⚠️ CRITICAL: Returns sent without an RA number will NOT be accepted and will be returned to sender at your expense.

Step 3: Ship Your Return

Authorized Returns Address: Vyve Returns Department 1025 N Todd Ave Azusa, CA 91702 USA

Return Shipping Guidelines:

  • Package items securely to prevent damage during transit
  • Include your RA number clearly marked on the outside of the package
  • Retain your shipping receipt and tracking number for your records
  • We strongly recommend using a trackable shipping method
  • Returns typically take 5-7 business days to reach our facility via standard shipping

⚠️ IMPORTANT: Do not send returns to this address without first contacting us and receiving an RA number. Unauthorized returns will be refused and returned to sender at your expense.

SUBSCRIPTION CUSTOMERS - IMPORTANT

⚠️ Subscriptions Must Be Manually Canceled

If you have an active subscription, please note:

Subscriptions do not automatically cancel when you request a refund. Even if you receive store credit for a past order, your subscription will continue to process unless you manually cancel it.

How to Cancel Your Subscription

Option 1: Self-Service (Recommended)

  1. Log in to your account at vyveco.com
  2. Click "My Account" → "Manage Subscriptions"
  3. Select the subscription you wish to cancel
  4. Follow the prompts to complete cancellation

Option 2: Contact Support

Email support@vyveco.com and we'll help you cancel.

Important Notes:

  • Cancellations must be made at least 48 hours before your next scheduled shipment date
  • You are responsible for managing your subscription status
  • Subscription cancellation does not automatically trigger a refund for previous orders

For assistance with subscription management, contact our support team at support@vyveco.com.

CONSUMABLE PRODUCTS POLICY

Health & Safety Regulations

Due to the nature of our products as consumable dietary supplements, we cannot accept returns on opened, partially used, or consumed items. This policy is in place to protect the health and safety of all our customers and complies with FDA guidelines for supplement products.

What this means:

  • Unopened products in original sealed packaging may be eligible for return (subject to all other terms)
  • Once a product seal is broken, the product becomes non-returnable
  • All consumable products are sold "as-is" once opened

Quality Guarantee

If you receive a product that is defective, damaged, or incorrect, please contact us within 7 days of delivery. We will work with you to resolve the issue, which may include:

  • Replacement of defective items
  • Store credit for damaged products
  • Resolution of shipping errors

To report a defective product:

  1. Contact support@vyveco.com within 7 days of delivery
  2. Provide your order number and photos of the defect
  3. Describe the issue in detail
  4. Our team will respond within 48 business hours

REFUND TIMELINE

What to Expect:

Step Timeframe
Request review 2-3 business days
Return shipping 5-7 business days (varies by carrier)
Processing after receipt 5-7 business days
Store credit issued Within 24 hours of approval


Total estimated time: 2-3 weeks from initial request to store credit issuance

Step-by-Step Process

Step 1: Contact Customer Support

  • Email support@vyveco.com with your order number and reason for refund request
  • Include clear photos if reporting damage or defects
  • Our team will review your request within 2-3 business days

Step 2: Receive Return Authorization

  • If approved, you will receive an RA number via email
  • This email will include detailed return instructions and the return address
  • Without this RA number, your return will NOT be accepted

Step 3: Ship Your Return

  • Package items securely with RA number clearly visible on the outside
  • Ship to: Vyve Returns Department, 1025 N Todd Ave, Azusa, CA 91702
  • Use a trackable shipping method and retain tracking information
  • You are responsible for all return shipping costs

Step 4: Processing

  • Once we receive your authorized return, please allow 5-7 business days for inspection and processing
  • You will receive email confirmation when your return is received
  • You will receive a second email when your return is processed

Step 5: Store Credit Issued

  • Approved refunds will be issued as store credit to your Vyve account
  • You will receive an email with your store credit balance and redemption instructions
  • Store credit is typically issued within 24 hours of return approval

DAMAGED OR INCORRECT ORDERS

We want to make it right if something goes wrong with your order.

Shipping Damage

If your order arrives damaged:

  1. Document immediately: Take photos of the damaged package and products before opening
  2. Contact us within 7 days: Email support@vyveco.com with your order number and photos
  3. Do not discard packaging: Retain all packaging materials for potential carrier claims
  4. We'll make it right: We will replace damaged items or issue store credit at no additional cost to you

Note: For damaged items, we will provide a prepaid return label.

Incorrect Items

If you received incorrect items:

  1. Contact us within 7 days: Email support@vyveco.com with your order number
  2. Describe the error: Tell us what you ordered vs. what you received
  3. Provide photos: Include photos of the incorrect items if possible
  4. We'll resolve it: We will send the correct items or issue appropriate store credit

Note: For shipping errors on our part, we will provide a prepaid return label for incorrect items.

CHARGEBACK & DISPUTE POLICY

We're Here to Help

We are committed to resolving any issues you may have with your order. Most concerns can be addressed quickly and easily by contacting our customer support team directly.

Before filing a chargeback, please reach out to us at support@vyveco.com. We want the opportunity to make things right.

Chargeback Terms

24 Hour Cancellation Window:
If you need to cancel your order, you may file a chargeback within 24 hours of placing your order with no questions asked.

After 24 Hours:
Chargebacks initiated more than 24 hours after order placement will be disputed. This policy protects our business from fraudulent claims while still giving you a generous 60 days return window through our standard refund process.

Why Contact Us First?

  • Most issues are resolved within 48 hours
  • We can often provide faster solutions than the chargeback process
  • You maintain access to store credit and future purchases
  • Chargebacks involve lengthy bank disputes that delay resolution

We genuinely want to help. Give us the chance to resolve your concern before initiating a chargeback.

Consequences of Chargebacks After 24 Hours

Filing a chargeback more than 24 hours after purchase without contacting customer support may result in:

  • Your account being suspended
  • Loss of eligibility for store credit or future refunds
  • Dispute of the chargeback claim

Important: This policy is designed to prevent fraud while protecting legitimate customer concerns through our 60 days satisfaction guarantee.

EXCEPTIONS & SPECIAL CIRCUMSTANCES

Defective Products

If you believe your product is defective or does not meet quality standards:

  1. Contact us within 30 days of purchase
  2. Provide detailed description of the defect
  3. Include photos or videos demonstrating the issue
  4. We will investigate and determine appropriate resolution

We stand behind our product quality and will make it right if something isn't up to our standards.

Medical Reactions

If you experience an adverse medical reaction:

  1. Seek medical attention immediately if symptoms are severe
  2. Discontinue use of the product
  3. Contact our support team with details

Note: Vyve is not responsible for allergic reactions or adverse effects from use of our products. Please review all ingredient information before purchase and consult with your healthcare provider if you have concerns.

STORE CREDIT TERMS

How Store Credit Works

  • No expiration: Store credit does not expire
  • Account-based: Credit is tied to your email address/account
  • Any product: Can be used toward any future purchase on vyveco.com
  • Not transferable: Store credit cannot be transferred to another person or redeemed for cash
  • Partial use: You can use store credit on multiple orders until the balance is depleted

Applying Store Credit

Store credit is automatically applied at checkout when you're logged into your account. If you have store credit and it's not applying, contact support@vyveco.com.

FRAUD PREVENTION

Abuse of Refund Policy

We trust our customers, but we reserve the right to refuse refunds or returns if we suspect abuse of our refund policy, including:

  • Excessive return requests
  • Returning empty or near-empty products
  • Returning products not purchased from Vyve
  • Fraudulent refund claims
  • Filing chargebacks without contacting customer support
  • Sending unauthorized returns without RA numbers

Customers found to be abusing our refund policy may have their accounts suspended or terminated.

CONTACT INFORMATION

Customer Support

Email: support@vyveco.com
Response Time: Within 48 business hours (Monday - Friday)
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

For fastest service:

  • Include your order number in all communications
  • Provide clear photos for damaged/defective claims
  • Use the email address associated with your order

Authorized Returns Address

Vyve Returns Department
1025 N Todd Ave
Azusa, CA 91702
USA

⚠️ Reminder: Do not send returns to this address without prior authorization. Unauthorized returns will be refused.

LEGAL DISCLAIMERS

Important Notices

FDA Statement: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Individual Results: Results may vary. The timeframes and results shown in testimonials and marketing materials represent individual experiences and are not guaranteed.

Policy Changes: Vyve reserves the right to modify this refund and returns policy at any time. Changes will be posted on this page with an updated "Last Modified" date. Continued use of our website after changes constitutes acceptance of the modified policy.

Governing Law: This policy is governed by the laws of the State of California, without regard to its conflict of law provisions.

Limitation of Liability: Vyve's liability for any claim arising from your purchase is limited to the amount you paid for the product. We are not responsible for any indirect, incidental, or consequential damages.

By placing an order with Vyve, you acknowledge that you have read, understood, and agree to be bound by this Refund & Returns Policy.

SUMMARY OF KEY POINTS

Before you purchase, please understand:

✓ All refunds are issued as store credit only (no cash refunds)
✓ You MUST contact us before returning any items
✓ Returns without RA numbers will be REFUSED
✓ Return shipping costs are the customer's responsibility
✓ Opened or used supplements cannot be returned (health & safety regulations)
✓ Subscriptions must be manually canceled through your account
✓ Refund requests must be made within 60 days of purchase
✓ Chargebacks are only accepted within 24 hours of order placement

We're here to help: support@vyveco.com

FREQUENTLY ASKED QUESTIONS

Q: Why are refunds only offered as store credit?

A: Our store credit policy allows us to maintain competitive pricing while still offering a generous 60 days guarantee. Store credit never expires and can be used on any future purchase.

Q: Why can't I return opened supplements?

A: As consumable dietary supplements, opened products cannot be resold for health and safety reasons. This policy complies with FDA guidelines and protects all our customers.

Q: Do you provide return shipping labels?

A: No, customers are responsible for return shipping costs. We recommend using a trackable method and purchasing insurance for valuable returns.

Q: What happens if I send a return without getting authorization first?

A: Unauthorized returns will be refused and returned to sender at your expense. You must receive a Return Authorization (RA) number before sending any items back. This helps us process your return quickly and ensures it reaches the right department.

Q: I have a subscription. Will it automatically cancel if I request a refund?

A: No, subscriptions and one-time purchases are managed separately. You must manually cancel your subscription through your account dashboard to stop future shipments. This can be done at "My Account" → "Manage Subscriptions" or by contacting support@vyveco.com.

Q: What if I receive a damaged product?

A: Contact us within 7 days with photos of the damage. We will replace damaged items or issue store credit at no cost to you, and we will provide a prepaid return label for damaged items.

Q: Can I file a chargeback if I'm not satisfied?

A: Chargebacks are accepted within 24 hours of placing your order for any reason. After 24 hours, please contact customer support to resolve any issues. We want to help and can usually resolve concerns faster than the chargeback process. Chargebacks filed after 24 hours without contacting us will be disputed.

Q: How long does the refund process take?

A: From initial request to store credit issuance typically takes 2-3 weeks, including return shipping time and our 5-7 day processing period.

Q: Can I exchange my product instead of getting store credit?

A: Yes! If you'd prefer to exchange for a different product of equal or lesser value, let us know when you contact customer support. Exchange requests are subject to all other policy terms.

Q: What if I forgot to get an RA number and already shipped my return?

A: Unfortunately, returns without RA numbers will be refused and sent back to you at your expense. Please contact customer support immediately at support@vyveco.com if this happens so we can try to intercept the package.

Q: Why do you have a 24 hour chargeback policy?

A: This policy protects both parties. Within 24 hours, you can cancel your order if you made a mistake. After 24 hours, we have a generous 60 days satisfaction guarantee and encourage direct communication to resolve issues. Most problems can be solved quickly through customer support without the fees and complications of a chargeback.

Q: How do I check my store credit balance?

A: Log into your account at vyveco.com and navigate to "My Account." Your store credit balance will be displayed there. Store credit also automatically applies at checkout when you're logged in.

Q: What if I lost my order confirmation email?

A: No problem! Contact support@vyveco.com with the email address you used to place the order, and we can look up your order number and details.

For additional questions not covered in this policy, please contact support@vyveco.com

Last Modified: February 20, 2026
Effective Date: October 1, 2024